CONTACT US

How to Send an e-Transfer:

1. Log into your online banking and navigate to the Interac e-Transfer section. If you need assistance, you can contact your bank directly or visit a branch in person.
2. Add our email and enter the exact total as shown on your invoice.
3. Submit the transfer using the payment instructions provided at checkout.
4. Use the correct security answer, which will be provided to you via email after checkout. Please read the instructions carefully to ensure accuracy.
5. Follow the payment details on your invoice to avoid delays. Once your e-Transfer has been received and processed, your order will be shipped.

If you have any questions, feel free to contact us via live chat during business hours or email [email protected] for assistance.

We currently only accept Interac e-Transfer as a form of payment.

The e-Transfer service is available if you have an online banking account. Payment instructions will be provided at checkout, including the email address, security question, and answer required to complete your payment. Please ensure you follow these instructions carefully. If you are missing any information or have any questions, please contact [email protected] via email or reach out to us on live chat during business hours with your Order #, and we will be happy to assist you. 

Taxes are already included in our prices.

We offer FREE Express Shipping on orders $150 and above. Orders below this amount are subject to a $18.99 flat rate shipping fee.

On business days, your payment will typically be accepted immediately or within a few hours. E-transfers can take up to 30 minutes to process, but if we receive your payment before 2 PM EST and the payment instructions were correctly followed, your order will ship the same day. Over weekends and holidays, our accountant works limited hours, so please allow extra time for your payment to be accepted. If your e-Transfer has not been received or accepted, your order will remain in "On hold" status until the payment is completed.

If you send your Interac e-Transfer on a business day before 2 PM EST, your payment will typically be accepted within 30 minutes to a few hours, and your order will be processed and shipped the same day. Payments sent after 2 PM EST will still be accepted the same day, but your order will be processed and shipped the next business day.

On weekends and holidays, our accountant works limited hours, so payments may take longer to be accepted. Rest assured, any orders with payments received over the weekend will be processed and shipped on Monday.

If your payment has not been accepted, please double-check that all payment instructions were followed correctly. Errors such as an incorrect recipient name, missing order number in the payment notes, or an incorrect security answer can cause delays. To avoid issues, carefully follow the payment details provided at checkout.

You will receive a payment confirmation email once your transfer has been accepted. If you have any concerns, you can reach out to us via live chat during business hours or email [email protected] for assistance.

• Go to the "My Account" page.
• Complete the registration form with your details.
• Click Register to create your account.
• Once registered, you can start placing orders. Please note, you must be 19+ to place an order.

Ordering is quick and easy!

1. Visit the "Products" page and browse our selection by clicking on the product title.
2. Select a product and click "Add to Cart" or choose "Select Options" to pick the desired weight, then click "Add to Cart".
3. Click "Cart" or "View Cart" to review your order.
4. To remove items, click the "X" button. Adjust quantities using the "+" or "–" buttons beside each product, then click "Update Cart".
5. When ready, click "Proceed to Checkout".
6. Review your billing, shipping, and order details.
7. Click "Place Order" to complete your purchase.
8. Check your email for a confirmation and instructions on how to complete your e-Transfer.
9. Send your e-Transfer and confirm it was processed. Once we receive your e-Transfer, your order will be promptly processed and shipped.

Your order will be handled with care and securely sealed to protect both your purchase and your privacy. We securely and discreetly seal all packages to ensure maximum confidentiality. Shipping via Canada Post guarantees your order will be sent discreetly and securely.

We currently only ship within Canada. You are welcome to check in with us for updates periodically.

When you place an order, it automatically enters our system with an "on hold" status. Once we receive your payment, the status will update to "Processing" and your order will be prepared for shipment.

Orders that are processed before 2 PM EST on business days will be shipped out the same day. Orders received after 2 PM EST will be processed and shipped on the following business day.

Please note that during weekends and holidays, our accountant works limited hours, so payments may take longer to process. Orders placed over the weekend will be processed and shipped on the following Monday.

If we have not received your payment within 48 hours and after we have sent an auto-reminder email, your order will be automatically cancelled. If payment is received after cancellation, we can reactivate your order and proceed with processing and shipping.

Once an order is placed, our system does not allow for changes. However, if you wish to cancel an order, please contact us. As long as your payment and order have not been processed, we can cancel the order for you.

If you've already sent payment and need to make changes to your order, please reach out to us via our live chat during business hours or email us at [email protected]. While we will do our best to accommodate your request, please note that changes are not guaranteed.

An Integra Boost Pack is a humidity control pack that helps maintain the ideal moisture level for your cannabis, preserving its freshness and quality. While not required, these packs can be a great optional add-on to enhance your purchase.

We offer Integra Boost Packs as an optional add-on at each product page. If you'd like one included with your order, simply select the option before clicking Add to Cart.

While we make every effort to fulfill each order accurately, there are occasional instances where an item may be out of stock. Since payments are often processed promptly, reaching out for replacements or substitutions can delay order processing.

In such cases, we may substitute the out-of-stock item with a similar product of equal or greater value. If we are unable to provide a suitable replacement, we will issue store credit for the value of the missing item.

Here At CheapWeedCanada, we offer free Express Shipping on all orders. This service typically arrives within 1-3 business days to most areas in Canada, as advertised by Canada Post. In some cases, if you reside in a rural area or a smaller population city, it may take up to 4 business days or longer, with longer delivery times more common in provinces like New Brunswick and Prince Edward Island.

If you sent your payment and your order went to processing and still don't have a tracking number by 8 PM EST by the following business day please contact [email protected] and one of our customer service representatives will take a look. If your order is still on hold, that means we have not received your payment yet and your order has not been processed yet.

The tracking number sent to you via email will usually show the expected delivery date of your package. If there has been no update past the delivery date, please contact [email protected] with your order number in the subject line, and one of our customer service representatives will be happy to assist you.

Please note that we do not cover packages marked as "Delivered" by Canada Post. If you live in an area where theft occurs frequently, we recommend opting for a signature required sticker or having the package sent to your local Post Office for added security.

If your package still cannot be located, we will open a service ticket with Canada Post on your behalf. Once a ticket is opened, Canada Post will attempt to locate your package, which can take 5-7 business days. In most cases, once the trace is filed, the package tends to arrive the following day.

We offer full insurance on your order, meaning if it gets lost in transit, we will replace your package. One replacement per order. While this situation is rare, we want to ensure our customers feel confident when shopping at Cheap Weed Canada Co..

Please note that replacements will be provided in the form of store credit, as we do not offer refunds. We do not offer replacement packages for orders marked as delivered by Canada Post.

If Canada Post marks your package as "Delivered," but you haven't received it, it's possible that the package was delivered to the wrong address, or the postal worker may have mistakenly left it at a neighbour's house or in the wrong mailbox. We recommend checking with your neighbours and around their property. Also, don’t forget to check your community mailbox if applicable.

In some cases, Canada Post may mark the package as delivered before it actually arrives at your address. Please allow a few extra business days to see if the package shows up.

Yes, you can select the Signature Required option for an additional $3 at checkout. Simply choose this option before completing your order.

If you notice that your package seems to be headed to the wrong city, it’s usually due to a routing error at Canada Post. This can happen when postal workers manually input postal codes, and a small mistake, like an incorrect digit or letter, can cause the package to be temporarily misdirected. While this typically results in a delay of 1-2 days, rest assured that the package will be redirected and continue its journey to you.

Sometimes Canada Post may forget to update the tracking status, which can make it seem like your package isn’t being processed. While most orders arrive within 1-3 business days, delays can occasionally happen due to unforeseen circumstances. If you haven’t received your package after 7 business days, please reach out to us via live chat during business hours or email us directly at [email protected], and we will do our best to assist you.

Postal theft, lost orders, and confiscated packages are rare in most areas, but they can be more common in certain regions, including the Northwest Territories, Yukon, Nunavut, Northern Ontario, Northern Manitoba, Quebec, Dieppe & Saint John, NB, and cities with populations under 3500. If you're concerned about the safety of your order, we recommend placing smaller orders, opting for a signature-required option, or having it sent to your local post office for added security. By placing an order, you acknowledge and accept the risk of potential issues with delivery in these areas.

If an order is shipped with an incorrect address provided by the customer, and the package cannot be delivered, we recommend updating your shipping address immediately to ensure future orders are accurate. Please note that we cannot take responsibility for undelivered packages caused by address errors on the customer’s part.

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.

You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.

No, you don’t have to create an account. But there are a few advantages if you create an account.

• You never have to enter your billing and shipping address again

• Find all of your orders, subscriptions and addresses in your account

• Download invoices of your orders

No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.

From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.